- Types of public transport
- Public transport & the environment
- Divides in classes
- Problems with public transport
- Display of information
- Early forms of public transport & history
- Famous public transport
Problems with public transport
- Delays & cancellations
- Passenger satisfaction
- Lack of space//no available seats
- Ticket fares & rising costs
- Waiting around
- The conditions of stops & stations
- Other passengers
- Terrorism
- Effects on the environment
- Getting lost
- Misleading & confusing timetables//maps
- Congestions
- Missing connections
Secondary Research
FixMyTransport - a site to report any UK travel problems: 'FixMyTransport was built to help people get common public transport problems resolved. It is targeted specifically at smaller problems such as persistently broken ticket machines, buses that always leave early, or silly rules that appear to do nothing but create inconvenience for travellers.'
'Rail fares and tickets are not surprisingly a common source of complaint on FixMyTransport. Although there are expensive fares, there are also many which are cheap or reasonable, but the overall impression is one of a fares system riddled with unfairness and traps for the unwary, and a rail industry unwilling to do anything to fix the fundamental problems.
Examples which have been reported are the confusion of having cheaper fares for going further, where it is difficult to spot the right ticket on a machine from the confusing selection available and where splitting the journey into two tickets is cheaper than one. Users have also reported problems with ticket barriers which reject valid tickets.'
'Rail fares and tickets are not surprisingly a common source of complaint on FixMyTransport. Although there are expensive fares, there are also many which are cheap or reasonable, but the overall impression is one of a fares system riddled with unfairness and traps for the unwary, and a rail industry unwilling to do anything to fix the fundamental problems.
Examples which have been reported are the confusion of having cheaper fares for going further, where it is difficult to spot the right ticket on a machine from the confusing selection available and where splitting the journey into two tickets is cheaper than one. Users have also reported problems with ticket barriers which reject valid tickets.'
Infographics on public transport
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| Via Confused.com |
Rising price of fares
Photographic Documentation of Public Transport Issues
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| PTUA's flickr photostream |
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| #Farefail |
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